Questions
How does the free trial work?
Tell us about your shop on the Get Started page and we'll set it up and email you an invite. You get the full app for 15 days. Before it ends, your administrator chooses a plan from the Billing page - or does nothing, and the trial simply ends.
Does it replace our shop management system?
No. TEKTUNE isn't a shop management system - estimates, invoicing and parts stay where they are. It runs the back of your shop alongside it: your team's messages, the loaner fleet, inspections, tools, time off and the time clock, all in one connected system.
Do we need Tekmetric?
No. TEKTUNE is complete on its own. If your shop uses Tekmetric, connect it with one link and your repair orders come in live: RO numbers in chats and tasks become links with the customer, status, keytag and loaner, Quality Control adds a road-test task by itself, loaners link to their repair orders and history, and Shop Hours counts finished labor by technician. It pairs well, but it's optional.
Do you have shops with more than one location?
Yes. Group your shops and Administrators open every one with a single sign-in. Each shop keeps its own work, plan and settings, and chooses what to share with the others - announcements, training, special tools and the time off calendar.
We already use another tool for some of this. Can we turn those parts off?
Yes. Every part of TEKTUNE is a module you can switch off in Shop Settings - for the whole shop or for individual roles. The modules are built to work together, so the more you use, the more they do for each other, but you only ever use what you need.
Can TEKTUNE match how our shop is organized?
Yes. Give each person the roles they really have - Technician, Porter, Advisor, Parts Manager, Foreman, Service Manager, General Manager, Shop Contact or Administrator - and one person can have several. Each role comes ready to go, and your shop can change exactly what any role can do. Foremen and service managers approve time off and fix time cards for their own team.
Can we use our own paperwork?
Yes. Build any form your shop uses - new customer, vehicle drop-off, repair authorization, pickup or feedback - with choices, dates, an agreement and a drawn signature. Text it to the customer, print it or put it on the counter kiosk, and the answers arrive on your task board.
What do we need to run it?
A web browser. TEKTUNE runs on any computer, tablet or phone and installs like an app on phones. There's also the TEKTUNE Message Center app for Windows PCs and the TEKTUNE Kiosk app for a counter iPad. Nothing to host or maintain - updates arrive by themselves.
How does the time clock know someone is at the shop?
When someone clocks in or out, their phone's location is checked against a circle around your shop - 250 feet by default, adjustable from 50 to 2,000 feet. General Managers can fix a forgotten punch; those are marked as manager entries.
How does everyone sign in?
Each person signs in with their own email and password. On shared shop computers and wall displays, people switch in with a 4-digit PIN.
Who can see our shop's information?
Only the people at your shop. Every shop has its own separate database and private file storage, and photos and documents are only shown to people signed in to that shop.
How does billing work?
Month to month by card, through Stripe. Your plan renews automatically each month, so nobody has to remember to pay. Your administrator can change plans, update the card, download invoices or cancel from the Billing page in TEKTUNE.